Customer Service Representative

Airtron Heating and Air, is currently seeking a Customer Service Representative for the Greater Cincinnati area location!

Base + Commision!

The Customer Service Representative (CSR) will be responsible for the provision of professional, quality customer service, sales and product knowledge. A Customer Service Rep is a role model and leader and must solve problems, make informed decisions and manage their time wisely in order to achieve maximum results.

  • Answering inbound phone calls and collecting customer information accurately
  • Booking of all calls in our operating system
  • Help solve problems that affect the service, efficiency, and productivity
  • Ensure effective customer service is maintained by scheduling resources in an appropriate manner to respond to customer traffic volumes

Job Responsibilities

  • Delivers or picks up equipment and materials to from job sites, vendors or supply houses
  • Receive and verify incoming products and enter onto a computer system Load and unload shipments
  • Stock prodcuts Accureate pulling/packing materials for job orders
  • Performing inventory control, auditing and scanning
  • Ensure warehouse is accessible and safe for all associates
  • Sort and place materials and products on proper rack locations
  • Operate warehouse equipment, including a forklift
  • Assist in counting of physical inventory
  • Identify incorrect/short shipped items and immediately notify supervisor
  • Perform other genreal warehouse duties as assigned
  • Comply with OSHA guidelines and Airtron’s safety policies and procedures

Requirements

  • Must have experience withing Customer Services
  • High school diploma
  • Solid negotiation, conflict resolution, and people management skills
  • Excellent teamwork and team building skills
  • Strong problem identification and problem resolution skills
  • Ability to create and edit sales materials and presentations
  • Ability to effectively communicate both verbally and in writing
  • High level of proficiency with Word, Excel, PowerPoint software packages.

  Location: West Chester, Ohio

  Job Type: Permanent

Direct Energy and its subsidiaries are an Equal Opportunity Employer – EOE/AA/Veterans/Disabled.

 

If you need special assistance or an accommodation while seeking employment, please email employeerelations@directenergy.com. We will make a determination of your request for a reasonable accommodation on a case-by-case basis.

Interested in Applying?

Please fill out your contact information below and let us know which position you are interested in.

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