Airtron Heating and Air, is currently seeking a Customer Service Representative for the Greater Cincinnati area location!
Base + Commision!
The Customer Service Representative (CSR) will be responsible for the provision of professional, quality customer service, sales and product knowledge. A Customer Service Rep is a role model and leader and must solve problems, make informed decisions and manage their time wisely in order to achieve maximum results.
- Answering inbound phone calls and collecting customer information accurately
- Booking of all calls in our operating system
- Help solve problems that affect the service, efficiency, and productivity
- Ensure effective customer service is maintained by scheduling resources in an appropriate manner to respond to customer traffic volumes
Job Responsibilities
- Delivers or picks up equipment and materials to from job sites, vendors or supply houses
- Receive and verify incoming products and enter onto a computer system Load and unload shipments
- Stock prodcuts Accureate pulling/packing materials for job orders
- Performing inventory control, auditing and scanning
- Ensure warehouse is accessible and safe for all associates
- Sort and place materials and products on proper rack locations
- Operate warehouse equipment, including a forklift
- Assist in counting of physical inventory
- Identify incorrect/short shipped items and immediately notify supervisor
- Perform other genreal warehouse duties as assigned
- Comply with OSHA guidelines and Airtron’s safety policies and procedures
Requirements
- Must have experience withing Customer Services
- High school diploma
- Solid negotiation, conflict resolution, and people management skills
- Excellent teamwork and team building skills
- Strong problem identification and problem resolution skills
- Ability to create and edit sales materials and presentations
- Ability to effectively communicate both verbally and in writing
- High level of proficiency with Word, Excel, PowerPoint software packages.
Location: West Chester, Ohio
Job Type: Permanent
Direct Energy and its subsidiaries are an Equal Opportunity Employer – EOE/AA/Veterans/Disabled.
If you need special assistance or an accommodation while seeking employment, please email employeerelations@directenergy.com. We will make a determination of your request for a reasonable accommodation on a case-by-case basis.
Interested in Applying?
Please fill out your contact information below and let us know which position you are interested in.
